What to expect?


Indianapolis veterinary services

Delivered with courtesy and respect!

As a new client of our Rockville Road Animal Hospital in Indianapolis, you can expect our full attention to your pets’ needs. When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor. Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing. Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your human and animal family members!


Surgery Preparation:

Your doctor will advise you on specific directions to prep your pet for surgery but generally, we advise no food past 10 pm the evening prior. Please arrive at the clinic between 7:30 and 8 AM on the day of the surgery. After the procedure, your doctor will call you to discuss the surgery and will let you know the details of after-care. Most patients will go home towards the end of the day.

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Appointment Policy:

To optimize our efficiency and reduce client waiting times, we prefer to operate primarily by appointment. Our veterinarians and technicians rotate between scheduled surgical procedures and exams. Emergency cases receive top priority, thus making occasional appointment delays inevitable. Please understand we do our best to see each patient on time.


Drop Off Appointments:

There is an associated fee with all drop-off appointments.

A “drop-off” appointment means you can bring your pet at the time that works best for you and leave him/her with us for several hours. Usually, we will ask you to drop off as early in the day as you can so our doctors can examine the patient in between appointments or at other designated times. The veterinarian will then give the client a call to go over any test results as well as the diagnosis and provide discharge instructions.

Drop-off appointments may be requested by the pet owner to maximize his/her time or suggested by the staff if all appointments are filled for the day and the pet owner is wanting his animal evaluated or treated the same day.


Patient Arrival Policy:

For the safety of all pets, staff and pet owners, we ask that all animals be properly restrained upon entering the hospital. Dogs and cats must be on a leash or in a carrier while in the waiting room and in the exam room, unless otherwise instructed by staff. It is not uncommon for pets to be uncomfortable in a new setting or around unfamiliar animals, so we want to make this a positive experience for them, while keeping everyone safe. If the pet owner has difficulty managing his/her pet or needs assistance loading or unloading, please do not hesitate to ask our staff for assistance.


Late Arrivals:

If a patient is more than 10 minutes late for an appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary to see the provider. You may be given the option to wait for another appointment time on the same day if one is available. We will try to accommodate late-comers in the best manner possible, but cannot compromise on the quality and timely care provided to our other patients.


Last Minute Cancellations and Missed Appointments:

We do require a 24 hour notice on all cancellations. As a courtesy to our patients, we attempt to confirm all appointments. We do recognize that situations arise that are out of your control; however it is imperative that you contact our office immediately to notify us of your cancellation in a timely manner.

Appointments canceled with less than a 24 hour notice or appointments not kept will be subject to a $35.00 fee. If it is your first time canceling with less than a 24 hour notice or missing an appointment with our office, there will be no charge. Any future last minute cancellations or missed appointments will be assessed a fee of $35.00, and/or we may require pre-payment to schedule an appointment.

We ask for your consideration and cooperation in scheduling your next appointment. Please understand that we are partners in your pet’s health care and we are committed to offering appropriate care when you need it.